211 is now available in New Brunswick!

211 is a free, confidential service that connects people to critical social and community support. It helps people navigate the complex network of government and community programs and services quickly to find what they need for their unique situation. Need help? Dial 211.

This website will no longer be available after November 29, 2021. Please visit nb.211.ca

Canada. National Defence

Canadian Forces Morale and Welfare Services, Family Information Line

Contact Information
Office Phone 613-995-5234
Toll Free Phone Family Information Line 
* North America 1-800-866-4546  
* Europe 00-800-771-17722 
* Outside North America, call collect 613-995-5234
After Hours Phone 1-800-866-4546
Fax 613-995-2425
E-Mail FIL@familyforce.ca
Website www.familyforce.ca
Primary Contact Myriam Rousseau, Manager; Phone: 613-995-8480; Email: myriam.rousseau@forces.gc.ca
Primary Executive Myriam Rousseau, Manager
Mailing Address c/o Quartier général de la Défense nationale 
Édifice Labelle 
4210 Labelle St 
Ottawa, ON K1A 0K2
Description & Services
Description of service(s) As the loved one of a Canadian Armed Forces (CAF) member, you can contact the Family Information Line (FIL) for any support you may need as a result of the unique nature of military life. The FIL offers confidential, personal and bilingual assistance * Our counsellors can help your family obtain information, and provide reassurance, support and referral to the various services offered to CAF families 
FIL counsellors provide supportive counselling seven days a week, 24 hours a day * By calling the FIL, you will be connected to friendly, experienced professionals who are well-versed on CAF communities and services * Our counsellors can also connect you with helpful national and local resources, including your local Military Family Resource Centre
Hours Mon-Sun 24 hours
Areas Served Canada ; USA ; Europe
Eligibility Families of Canadian military personnel * military personnel
Application By phone
Languages English ; French ; Interpretive Services
Fees None
Location information
Located In Community Ontario
Accessibility Not applicable
Other Details
Service Level (40) Federal Government
Service Categories Canadian Forces ; Federal Government Information Services ~ Active Military ; Federal Government Information Services ~ Families of Military Personnel/Veterans

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