Border Information Service
|Record #: HDC1296||Last Modified: 25 Jun 2018||Last Full Update: 25 Jun 2018|
|Office Phone||Border Information Service: within Canada: 1-800-461-9999;
outside of Canada: 204-983-3500 or 506-636-5064
|Description & Services|
|Description of service(s)||The Border Information Service (BIS) is a telephone service that automatically answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts.
You must choose one of the following four options before pressing “0” to speak to an officer.
1.Personal or traveller
3.Currency exchange rates
4.Coming to Canada
Officers are available Monday to Friday (08:00 - 16:00 local time / except holidays) should callers require additional information.
During high volume call periods, callers will be placed into a queue until an officer is available.
Touch-tone phone users may use shortcuts at any time during the recorded message:
•Press "*" to return to the previous menu;
•Press "#" to repeat the message.
Rotary-dial phone users cannot make selections from the recorded menus; however when calling during business hours, they will be transferred to an officer.
The Directory of CBSA Offices includes all designated CBSA offices and service locations across Canada. It provides detailed information on the services available and hours of operation at each site.
|Hours||Officers are available Monday to Friday (08:00 - 16:00 local time / except holidays)|
|Areas Served||Atlantic Canada ; Canada ; New Brunswick|
|Languages||English ; French|
|Located In Community||Ottawa|
|Accessibility||Unknown ; ***Note that accessibility is self-reported. Please contact the organization before arrival***|
|Service Level||(40) Federal Government|
|Service Categories||Border Patrol/Inspections ; Customs Assistance|