211 is now available in New Brunswick!

211 is a free, confidential service that connects people to critical social and community support. It helps people navigate the complex network of government and community programs and services quickly to find what they need for their unique situation. Need help? Dial 211.

This website will no longer be available after November 29, 2021. Please visit nb.211.ca

Canada. Border Services Agency

Border Information Service

Contact Information
Office Phone Border Information Service: within Canada: 1-800-461-9999;  
outside of Canada: 204-983-3500 or 506-636-5064
E-Mail contact@cbsa.gc.ca
Website www.cbsa-asfc.gc.ca/
Description & Services
Description of service(s) The Border Information Service (BIS) is a telephone service that automatically answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts.  
You must choose one of the following four options before pressing “0” to speak to an officer. 
1.Personal or traveller 
2.Business importation/exportation 
3.Currency exchange rates 
4.Coming to Canada 
Officers are available Monday to Friday (08:00 - 16:00 local time / except holidays) should callers require additional information. 
During high volume call periods, callers will be placed into a queue until an officer is available. 
Helpful Hints: 
Touch-tone phone users may use shortcuts at any time during the recorded message: 
•Press "*" to return to the previous menu; 
•Press "#" to repeat the message. 
Rotary-dial phone users cannot make selections from the recorded menus; however when calling during business hours, they will be transferred to an officer. 
The Directory of CBSA Offices includes all designated CBSA offices and service locations across Canada. It provides detailed information on the services available and hours of operation at each site. 
Hours Officers are available Monday to Friday (08:00 - 16:00 local time / except holidays)
Areas Served Atlantic Canada ; Canada ; New Brunswick
Eligibility No Restriction
Application N/A
Languages English ; French
Fees None
Location information
Located In Community Ottawa
Accessibility Unknown ; ***Note that accessibility is self-reported. Please contact the organization before arrival***
Other Details
Service Level (40) Federal Government
Service Categories Border Patrol/Inspections ; Customs Assistance

Please Read This Important Information

The Human Development Council is committed to providing a database that is accurate, up-to-date and comprehensive. However, we are unable to assume any liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Please contact The Human Development Council to report concerns or to make suggestions.

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